Training is the Key at SERVPRO

8/11/2022 (Permalink)

Training is vital in our industry. Things are constantly changing. Our team needs to stay up on the newest technology as well as the newest information and requirements from insurance companies. 

We train on the use of our proprietary software program that we utilize in the field to collect and record data in regards to clients losses. This information forms the story of the loss for insurance companies and the client for documentation. It is vital to record the information in regards to affected materials and the process of restoring the affected materials. 

Our team has weekly Friday production meetings to go over any thing of importance but we also do more in depth trainings like these as needed to keep us up to date on information and well informed to make sure we are always ready to help our clients with the most up to date information.

How Insurers Benefit from the SERVPRO Franchise Model

8/10/2022 (Permalink)

How the SERVPRO Franchise Model Benefits Insurers

When a claim is filed that requires remediation and restoration services in Lompoc, it means that work needs to get started fast. Since it is vital the work is done right, choosing a SERVPRO franchise ensures that happens. This innovative business model was developed to maximize every part of the restoration process. Below are four reasons to choose this franchise.

1. Locally Owned

With more than 1,900 locations throughout the United States and Canada, help is right around the corner. No matter the disaster, you can be confident that you will have 24/7 access to a person to get the claim rolling and a team of professionals within two hours of nearly any zip code.

2. Corporate Backed

Along with have a local team right around the corner, you also get the peace of mind that the team is backed by a corporate team ready to serve. From experts in insurance to large loss emergency services, corporate backing means ongoing support and expertise to handle any size of a disaster.

3. Ongoing Training

As a franchise, it must adhere to the strict standards set by corporate. That means that all local technicians have been IICRC certified and receive ongoing training. Each new franchise must participate in a 15-day training program at the corporate training facility. After that, every technician must complete regular training to maintain certifications and stay up to date on the latest in the industry.

4. Preferred Vendor

As an insurance provider, you want the claim to go as smoothly as possible. When you chose a local franchise backed by a corporate team, it means you are getting the services of an established company. With more than 50 years of experience in the industry, SERVPRO has become a preferred vendor for many companies.

A SERVPRO franchise is much more than a reliable, local team of professionals. When choosing it is a provider, you get the backing of a corporate support team and a brand name trusted for decades.

Tips for Grilling Safely

8/10/2022 (Permalink)

Grilling Safety Recommendations

If you enjoy grilling at your Lompoc, home then you may already know some of the important safety steps for avoiding a grill fire. If you’re new to grilling, then some of these tips recommended by many fire damage professionals may help.

1. Before You Grill

One way to help prevent a barbeque fire before you even begin to cook, is by placing your grill in a safe location. It’s recommended to have a debris free area away from the house, awnings or overhanging trees. It’s also recommended to clean your grill before use, and on propane units to check all the connections to ensure there are no leaks.

2. While You Grill

There are also steps to help avoid a grill fire while you cook. Never leave your grill unattended, and keep children and pets away from the unit while it is on. Keep an eye out for any embers or sparks that may occur during the cooking process to ensure they don’t land anywhere where they can catch. If you smell gas while using a propane unit turn the grill off immediately. If the smell persists call the fire department.

3. After You Grill

You can help prevent fire and smoke damage by following safety steps after you finish cooking. Ensure that your grill is properly turned off after use, or if using a charcoal grill that all the coals or embers are completely cool before they are removed from the grill. Follow the manufacturer's instructions for proper cleaning.

With the right safety steps in place you can prevent a grill fire at your home. Keep your grilling area clear of debris, make sure the grill is placed away from any area where sparks could catch while you cook, and always make sure any embers are put out when the grilling is complete. If you do experience a fire, a restoration professional may be able to help.

Ready For You

8/31/2021 (Permalink)

SERVPRO of Lompoc provides 24-hour emergency service and is dedicated to being faster to any-sized disaster.

We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 –(805) 733-8911  SERVPRO of Lompoc

Residential Services

Whether your Lompoc home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property in the Lompoc Area. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

We are Cleaning Experts! | SERVPRO of Lompoc

8/11/2021 (Permalink)

SERVPRO of Lompoc is here to help during this uptick in COVID-19 cases. This is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

According to protocols set forth by the Centers for Disease Control and Prevention, our team members are prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs daily.

The CDC encourages the cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

The CDC recommends the usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call us today!

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Lompoc - (805)733-8911

We take care of it all

7/26/2021 (Permalink)

When it comes to customer service, we make continual efforts to make sure that not only you are satisfied by all parties involved are happy with the services we provide. We stay in constant contact with your insurance adjuster, agent and carrier to make sure all parties involved are informed with the services we provide and the progress that is made during the claim. This is paramount to us! A perfectly satisfied customer is a repeat customer! The relationships that are forged by premier customer service provided to each and every home owner, business owner and insurance agent mean so much to us. It only takes one bad job to cancel out a thousand "great outcomes." We strive to make sure that doesn't happen.

Why Use SERVPRO for Your Disaster Recovery Needs?

7/13/2021 (Permalink)

No one plans for an emergency, but when disaster strikes, it’s good to know who you should call to get help with disaster recovery as quickly as possible. Learn why you should choose SERVPRO for all your disaster remediation needs.

When disaster strikes, be prepared

At different times in life, we may find ourselves in emergency situations that call for quick reactions. In cases where a home or business structure in Lompoc is being compromised by unhealthy and/or unsafe conditions, SERVPRO of Lompoc is the-fast-response you need to get relief.  Tumultuous situations should be handled by professionals with the right tools to do the job efficiently. When you are choosing your clean-up and restoration specialist company, you may be considering a few important things such as:

• Convenient location
• 24/7 availability
• Professionalism
• Efficiency
• Honesty
• Experience
• Latest equipment

Why SERVPRO is the answer for disaster response

In event of an unexpected disaster such as flooding, fire, or strong storm damage situations, remember, we’re here to help.  We want to make the clean-up process as easy as possible for you and reduce the amount of stress you may be feeling. SERVPRO of Lompoc has trained professionals who are quick to respond and apply the latest equipment and techniques to make your disaster look “Like it never even happened.”

What can SERVPRO assist with?

We have the experience and broad inventory of recovery equipment to handle disasters of all sizes and types. We have many qualified technicians on our team and collectively have all IICRC-certifications in restoration, remediation, abatement, reconstruction, and disaster recovery.

Our services include the following:

• Fire damage remediation
• Storm damage remediation
• Water damage remediation
• Mold damage remediation
• Professional cleaning and disinfecting services
• Building repairs
• Biohazard cleanup
• Commercial cleaning

If you experience a disaster of any kind, whether you’re a homeowner or a commercial property owner, contact SERVPRO of Lompoc 24/7 at 805-733-8911 to help recover from any disaster you may encounter.

Why SERVPRO? Always Ready

3/17/2021 (Permalink)

At SERVPRO of Lompoc, we understand fire and water damage emergency are never planned and they never occur at a good time. Emergencies rarely occur Monday through Friday between the hours of 8AM-5PM. If they could be predicted, there would be far fewer fire and water damage emergencies to remedy.

At SERVPRO of Lompoc, we're ready to assist with your emergency 24 hours a day, 7 days a week and 365 days a year. Whether it be a weekend, holiday or the middle of the night, our emergency restoration team is available to provide service. 

Timely response is important when mitigating fire and water damage which is why our team is ready to respond when contacted. After hours emergencies are dispatched to our on-call staff who immediately communicate with our clients when we will arrive at the job site for emergency mitigation. We're simply a phone call or computer click away.

SERVPRO of Lompoc, ready for whatever happens, no matter when it happens!

Why SERVPRO? Communication is Key

3/17/2021 (Permalink)

Whether it be a fire or a flood, unexpected emergencies are traumatic and can be difficult to process immediately after. For a property owner, many thoughts and concerns are constantly racing thought their minds as to how to quickly and safely return building conditions to normal. However, by contacting the professionals at SERVPRO of Lompoc, you can be sure to be clearly and carefully guided through the process from start to finish.

From the initial call to SERVPRO of Lompoc, clients can expect clear and consistent communication from our office staff, Project Management Team and our restoration technicians. Our staff keeps our customers up-to-date with each step of the process along the way. What to expect, how long will it take, what do we need to know, what's the next step? Communication is made daily with the client until the project is completed. 

At SERVPRO of Lompoc, we will provide clear and concise communication to make your disaster "Like it never even happened." 

Fire Safety Tips- Using Your Fireplace Safely

7/15/2020 (Permalink)

Spring is here, but there will likely be a few more cold days ahead where you may want to build a cozy little fire in your fireplace. Here are some important tips to keep in mind:

1. Make sure the fireplace has a sturdy screen to prevent sparks from flying out.
2. Be sure the ashes are cool before placing them into a metal container and keep the ashes away from your home, garage and porch.
3. Keep any flammable items at least three feet away from the open flames.
4. Always use the appropriate type of wood and flame starters when using your fireplace. The dryer the wood the better.
5. When installing your fireplace be sure to have a qualified professional perform the installation.
6. Make sure you have your fireplace inspected and chimney cleaned according to your local codes and by a professional.

Proactive Spring Cleaning- We are the Specialists!

7/14/2020 (Permalink)

Spring is in the air!

At SERVPRO of Lompoc we are trained in adhering to the highest cleaning and sanitation standards.  Along with the warmer weather and the recent outbreak comes the tradition of a proactive deep cleaning, a time to organize and clean the environments—home, business, office—we encounter on a daily basis. At SERVPRO of Lompoc we offer specialized cleaning services to assist you during this time—or any season. Perhaps you are selling a home and want to vanquish years of cigarette smoke odor that won’t go away, or want to see if your ducts or HVAC system needs to be cleaned. Dryer vents, deodorization and ducts are important to address during your deep cleaning. SERVPRO of Lompoc also offers the following cleaning services:  carpet cleaning, upholstery cleaning, ceiling and wall cleaning and more. Whatever your deep cleaning needs, SERVPRO® has you covered. Call us today to discuss or schedule your necessary spring cleaning needs!

Lompoc Fire Restoration

7/14/2020 (Permalink)

Your Belongings and Fire Damage

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Lompoc understands your family’s furniture, clothing, keepsakes, and other belongings make your house more than a structure; they make it home.

If You Have Questions or Need Help, Call Us Today – 805-733-8911

Contents Restoration

SERVPRO of Lompoc specializes in restoring contents damaged by water, fire, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items we can restore to pre-fire condition. We use several methods of cleaning your contents, including:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned.

Immersion Cleaning - Contents are dipped into a bath of the cleaning product

What are those Noisy Water Pipes Saying?

4/15/2020 (Permalink)

What is that noise?!

We all know the noises our home makes. That cracking when it is quiet, the sound of someone walking around in the attic or the quiet drip of the shower even hours after it has been used. Our homes all have a set of familiar noises! However, not all those sounds can be good for your home or your wallet! Especially, the sounds coming from your water pipes may be a warning. While a whistling faucet may simply require a new washer to quiet down, if you have a hissing, whistling sound in multiple fixtures and a hammering noise coming from your pipes, you could be headed for a pipe break! Residential water pressure is usually around 80 psi, but sometimes municipalities have to increase pressure for nearby non-residential facilities. When this happens in the Lompoc, CA area the increased water pressure can damage your home’s plumbing. In addition to the irritation of noisy pipes, high water pressure can:

• Erode pipes
• Reduce life expectancy of fixtures
• Increase water bills
• Result in leaks
• Cause a pipe burst

Why Should you Board-Up?

4/15/2020 (Permalink)

Fire Board-Ups can Save you Time and Money

If you have experienced a fire, there are several reasons why you might want to board up structural damage or windows. Aside from the safety side of choosing to board-up your damage property, it can also prevent additional losses due to looting and make the fire cleanup process quicker. SERVPRO of Lompoc offers full-service restoration specialists who can also assist in board-up services.

In a commercial setting, there may still be viable stock on the premises. If products that appear viable remain in the building, you should consider boarding up. These items may require assessment and cleaning and may not be fit for sale, but having them properly processed rather than stolen can be helpful for insurance purposes.

Protect electronics and other valuables. Depending on the extent of the fire damage, you may be able to restore some electronics or other valuable property to working condition.

Keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out to prevent additional damage. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.

Limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

We are Cleaning Experts

4/13/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today—SERVPRO of Lompoc, 805-733-8911

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Call the cleanup team that is faster to any size disaster.

4/13/2020 (Permalink)

The first 48 hours after a fire damage can make the difference between restoring versus replacing damaged property and personal belongings. Rapid response and timely mitigation can help prevent fire damage from creating long-term problems.

SERVPRO of Lompoc Franchise Professionals understand returning to normal is your primary concern. SERVPRO Response Teams are trained in caring for both you and your property. By responding quickly with a full line of fire cleanup and restoration services, SERVPRO of Lompoc franchise professionals can help you get your home or business back up and running quickly and help protect your property and belongings. If your home or business suffers a fire damage, contact SERVPRO of Lompoc franchise professional to help make it “Like it never even happened.”

We are SERVPRO and we're always here to help!

4/13/2020 (Permalink)

SERVPRO’s network of more than 1,700 Franchises is ready to help in the event a fire, water or mold loss occurs. Call on a restoration system serving insurance companies and their insureds, as well as thousands of commercial property owners in North America. You can trust the SERVPRO® Brand, too!

Document Drying

2/18/2020 (Permalink)

When you walk into a flooded room, your first concern may not be damp paper, but once you’ve cleared the room, you may find that to be one of the tricker problems you face. After all, a towel can dry your filing cabinet, but what do you do with all the files inside?

First Steps

The most important step to take is to freeze your documents immediately. Freezing halts the destruction of the paper—it won’t undo damage, but it prevents any further deterioration by the physical effects of water or the growth of bacteria and mold. This will work whether you have cabinets full of client files or just family photos that you’re trying to preserve.

At this stage, it is important to pack the documents as carefully as possible. If you throw them in the freezer while folded or rolled, they will remain in that shape even after drying and cleaning. Make sure that they’re flat enough to put in a file folder once you get them back.

When you call SERVPRO of Lompoc and ask for help, we’ll transport the paper in its frozen state to our document restoration center. 

Safely Drying Documents

SERVPRO uses sublimation to dry water damaged documents. This is the physical process that happens when the water in an object goes from solid straight to gas without becoming liquid in between. This prevents paper from being re-damaged once it thaws.

This is the only method for document drying that is approved by both the National Archives and Records Administration and the General Services Administration

SERVPRO Document Restoration Services

SERVPRO of Lompoc can provide you with document restoration services beyond just drying. We can decontaminate papers that are exposed to hazardous conditions, such as a sewage spill. We can digitize documents if your office decides that you want a backup in case anything happens again. If you decide that you don’t need the documents back, we can securely destroy them and provide you with a certificate of destruction.

Most importantly, we and all members of the document restoration team are HIPPA Master Certified, which means that patient records and private information are in a secure chain of custody while they are being restored.

At SERVPRO of Lompoc, we want to make it “Like it never even happened,” after an emergency. From the floors to files, we’re here to help.